Cabrillo Park Neighborhood Association

Today marks the official beginning of Sacramento City 311!

What used to be known as Sacramento City Operator is now a thing of the past. We've expanded our services, simplified our phone number and taken on a new name. We're now Sacramento City 311. Within the city limits, you can reach us simply by dialing 311.

Sacramento City 311 Agents are available 24 hours a day, 365 days a year, evenon holidays to assist with customer questions, intake and process requests for City services and are responsible for all after hour/weekend municipal emergencies aside from Police and Fire issues. All you have to do is dial 311 (callers outside the city limits may still access our service by dialing 264-5011).

• Receive & process all calls for Code Enforcement (abandoned cars, graffiti, substandard housing, etc)
• Receive, process & dispatch all calls for Animal Care (injured, stray, aggressive animals, etc)
• Development Services Help Line: all calls for DSD are first routed to 311 for triage
• Street Maintenance: receive and process all calls for potholes, cracked sidewalks, lighting problems, etc
• Facility Maintenance: receive and process all work order requests related to repair/maintenance of City buildings
• Citywide directory assistance and information about all things related to City services
• Receive and process all calls requiring the response of a City crew for drains, water, solid waste, along with general inquiries
• Accept credit card payments for Utility bills
• and much, much, more...........................................

Please share this information with your customers. 311 Customer Service Agents

are here to simplify access to City government.