Sacramento City 311
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Today marks the official beginning of Sacramento City 311!
What used to be known as Sacramento City Operator is now a thing of the past. We've expanded our services, simplified our phone number and taken on a new name. We're now Sacramento City 311. Within the city limits, you can reach us simply by dialing 311.
Sacramento City 311 Agents are available 24 hours a day, 365 days a year, evenon holidays to assist with customer questions, intake and process requests for City services and are responsible for all after hour/weekend municipal emergencies aside from Police and Fire issues. All you have to do is dial 311 (callers outside the city limits may still access our service by dialing 264-5011).
What can Sac City 311 Agents do?- Receive & process all calls for Code Enforcement (abandoned cars, graffiti, substandard housing, etc)
- Receive, process & dispatch all calls for Animal Care (injured, stray, aggressive animals, etc)
- Development Services Help Line: all calls for DSD are first routed to 311 for triage
- Street Maintenance: receive and process all calls for potholes, cracked sidewalks, lighting problems, etc
- Facility Maintenance: receive and process all work order requests related to repair/maintenance of City buildings
- Citywide directory assistance and information about all things related to City services
- Receive and process all calls requiring the response of a City crew for drains, water, solid waste, along with general inquiries
- Accept credit card payments for Utility bills
- and much, much, more...........................................
Please share this information with your customers. 311 Customer Service Agents
are here to simplify access to City government.
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